Crosstown Sweets is a Artisanal Jam brand that is sold online and in local brick and mortar locations. Our client needed a cohesive brand identity and a new website redesign that created more conversions.
Artisanal Food Brand Built On Squarespace E-Commerce
Crosstown Sweets was in need of UltraMod’s help when they noticed their old website wasn’t converting into any sales, and did not result in customers signing up for their mailing list. They were discouraged when they were spending too much money on digital ads and not seeing any return on ad spend.
- The Task
One of the main goals of the Crosstown Sweets + UltraMod team for their online presence was to translate their product’s popularity and high customer ratings into the the brand’s digital space. Living with the negative business impact brought by constant bugs and checkout flow issues on their previous website, the Crosstown Sweets sought the help of wellness e-commerce expert UltraMod, with help streamlining the user flow, experience and elevate the brand’s digital appearance.
- The Project
With all our clients we go through a wholistic digital strategy, which helps us determine what new elements need to be added to the product detail pages, to educate shoppers on Crosstown Sweets’s array of artisanal jams. The result is a layout where the costumer can intuitively scroll a side module to view content surrounding the product, such as other customer reviews and product ingredients, without leaving the page. This is also optimized for mobile, so customers can view benefits and purchase right from their phone.
- The Results
We helped our client gain more organic traffic from SEO, more sales conversions from a more user friendly website, and more engagement from their current email list thru beautifully designed and creative email marketing. We also helped with Crosstown Sweets social media planning and engagement to gain more followers on their social channels. Once the new site was launched UltraMod transitioned Your Blissful to its Ongoing Service Retainer Program and together have established an aggressive roadmap for innovation including subscriptions, recurring orders, and digital advertising, social media art direction, email marketing and content creation. Once our redesign was complete Crosstown Sweets saw a dramatic increase in organic traffic with an excellent conversion rate.
- Services Provided
Search Engine Optimization
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